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CTI Solutions, Call Center Solution, Call Accounting Software, Predictive Dialer, Voice Logger
Technology
Gaytes Information Systems Private Ltd. is a leading provider of technology products and services for business, education, healthcare ,and Government. Established in 1997, GAYTES has been helping our customers achieve their goals by providing them with the technology, advice, services and support they need - when they need them. We strive to provide the right balance between quality and cost in order to deliver the best value in our industry.Our Products Information : Call Accounting Software Today, in most businesses, telecom data services are not monitored and controlled – and it’s eating into the bottom line. Call Accounting software generates reports of all call; incoming or outgoing, to the attached PC in a proper format. Gaytes Information Systems Private Ltd Providing Call Accounting Software Such As : • Z.Link Lite 11.0 • Z.Link Gold 11.0 • Z. Link Gold Centralized • Z.Link Gold IP based Call Center Solution The Z CCS (Call Center Solutions) System is easy to customize, administer and use. The Z CCS System can be integrated within the existing communications infrastructure. Gaytes Information Systems Private Ltd Call Center Solution Such As : • Out bound : The Z.PDS GOLD 6.6 - Call Center software which ensures better productivity and efficiency from your outbound call center The GAYTES auto dialer solution for Outbound Call Centers is based on the TAPI interface which is available in PBX (TDA-600). • Inbound : An inbound call center is a call center where telephone agents field only incoming phone calls for a company or organization. Inbound Call Center Service is a necessity rather than a choice for Business. • Blended : This software solution is blend of both Inbound and outbound call center solution. • Server Based : Gaytes introduces a new concept server based call center solution. NO NEED FOR PURCHASING A PABX. Predictive / Progressive / Auto Dialer solutions using this new concept product. Dialers Dialer is a contrivance that is linked to a telephone line to screen the dialed numbers and modify them to effortlessly provide services that otherwise require extensive access codes to be dialed. Dialers such as : • Auto Dialer are leaders in complete call center software solutions and offer the most versatile and result-geared automated dialing. • Progressive Dialer refinement of the above will have the additional capability to detect the call progress, automatically. • Predictive Dialer is similar to a Progressive Dialer, but for the difference that the dialer will not lock an agent until a `contact’ is established. Voice & Unified messaging Voice & Unified messaging solution is the concept of bringing together all messaging media such as voice messaging, email, and facsimile into a combined communications experience. • Fax Server allow inbound and outbound fax calls, allow of the members of the organization to send and receive faxes at their personal workstations. • Voice Mail Solution is a centralized recording facility that records voice messages when you are unable to take a call. • IVRS (Interactive Voice Response System ) is an automated telephony system which responds by way of pre-recorded voice messages. Information and services can be achieved through any touch-tone telephone. CTI Applications CTI (Computer telephony integration), also called computer-telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated. • Operator Console : The GAYTES phone systems software-based operator console interface has been designed to simplify common tasks of an operator attendant. • Screen Pop-up Gaytes design and development team can create any screen pop-up applications which can work with any TAPI compliant switches • Soft Phones are software based telephones where user can make a call, maintains individual call list and use it to dial a call on single click of a mouse. • MMC ‘Meet Me Conference’ software provides you a bridge of teleconferencing between Analog stations, Digital stations, Analog trunks and Digital trunks. The voice conference is bejeweled with voice-prompts to create live conference atmosphere. Voice Loggers Voice Logger can be used at its best to monitor and control the business. Voice Logger is a software solution to record aII incoming and outgoing calls, which Iater on can be retrieved for analysis and many other purposes. • Gaytes Call Logger Z.CLS Gold 11.2 is simple and effective, which can be implemented without disturbing the existing infrastructure. SMS Solutions SMS Solutions computer based system, wherein individualized or bulk messages can be sent and receive immediately on mobile devices. • GSM Router Gaytes GSM Provided SMS Application, our Windows based, Client / Server enabled GSM based-messaging solution
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